We present our rules and regulations for students of English Teachers on Line. Its compliance is vital for the harmonious development of activities and the satisfaction of all the parts involved.

• Requirements for the registration process. To enroll in our English classes is essential to present the identity card. Minors must be accompanied by their parents.

• Classification tests. Any person having knowledge of English must take a placement test to determine in which level should enroll.

• Reclassification. If your English is not appropriate for the level at which he enrolled, can be sent to the reclassification for the first five days of the course.

• Payment. We offer the following payment methods: directly at our headquarters, cash, and / or check. On our website you can make payments using your credit or debit card via Paypal the leader in Internet secure payments around the world.

• Receipt of Payment. Without exception, to attend class and / or access our website services the student must present proof of payment within the first five (5) days of each month.

• Ballots Hold. If there is no room in the schedule you want to study, you can book your place at our office or through our e-mail to let you know about the opening of a new course.

• Cancellation of courses. English Teachers on Line reserves the right to cancel classes that do not meet the minimum number of two [2] students required to teach a class. In these cases a refund will be made.

• Adjournments. Students have to postpone a course for which you have registered, must do so by email during the first week of classes. The value of the course may be transferred to the next period, if you request during the first week of classes. No refunds are allowed unless English Teachers on Line canceles the course.

• Materials. The material is provided by English Teachers on Line, has no cost and the student is entitled to use for a period of one year. This material is for personal use and not transferable.

• Tasks. The student must agree to give their best effort and work to meet the teacher indicates to perform in hours outside of class.

• Attendance and passing grades. To pass a course, it requires 80% attendance and a minimum score of 7.0, otherwise, you can not advance to the next level. The maximum number of absences per course is 20% of classes. When you exceed this limit will receive a final grade of Incomplete. Teachers are not allowed to remove failures therefore not accept any excuses written.

• Cancellations. Students are entitled to a certain number of classes to cancel (see box), which will be replenished in agreement with the teacher as soon as possible. For holidays or business trips that require the student to miss several consecutive classes, he / she must notify in writing to English Teachers on Line, during the week before the event so that those hours will not be charged. In case of unpremeditated event, it will be credited only 50% of the hours billed do not take the student, and the bonus will be on the invoice to be submitted for the following month.

Cancellations surplus to permitted hours will be charged as given. Cancellations must be notified by email to English Teachers on Line at least eight (8) hours before class to cancel, taking into account that if the teacher has to give his class because they were not notified in time of cancellation, class is considered as given and will be charged.

The teacher will wait an hour after the beginning of class up to 20 minutes to their students, should not occur after that time, the class may be withdrawn and shall be deemed given and will be charged.

• Changes in schedules and / or abandonment of classes. To make a schedule change, you must apply by email to English Teachers on Line, no change to the schedule will be out by English Teachers on Line, if it is requested in writing. Only schedule changes are allowed during the first week of school, subject to availability of space in the class you want to happen. The change has no cost.

If the student stops attending a course and does not notify English Teachers on Line, there shall be no refund for this item.

• The holiday classes are not replaced, nor the classes to which the pupil is absent for personal reasons and do not cancel well in advance.

• After the last class of the month can make your registration for the following month. English Teachers on Line does not reserve seats. The only way to ensure space is making tuition as soon as possible.

• Do I get a title at the end of all courses? You will not receive a title after taking our courses. At the end of each level will receive a certificate where it shows your attendance and the level at which to pass.

• Complaints and disagreements. Students are asked to have a complaint or disagreement, write to the email look like oficina@etol.org and how to solve your problem the best way.